Many Criterions users rarely need to call for Support Services because they can now get help or answers to routine questions right through the Criterions program.
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| Just click on the "Help" menu and then the "Create eTrack" option |
This feature allows the user to quickly create an eTrack that is automatically conveyed to support for routing and responses.
The user also secures an immediate eTrack ID number and a receipt response is instantly conveyed to the sender’s email account.
The eTrack feature now also includes a status on each eTrack opened by your office. Administrators can start using eTrack right away (staff personnel will require user right assignment).
