The primary cause for this mistake should be most noticeable
to the user while creating/generating services for October services… that is,
the user will only see ICD-9 codes to select from because that patient’s
insurance carrier does not have the option to “Use ICD10 Code” selected in the
Insurance Carrier setup screen. When this option is not selected, the user does
not see the available ICD-10 diagnosis codes while writing/generating a service
claim and the services will not upload to an electronic claim file with the
desired ICD-10 diagnosis codes – causing undesired rejections by the carrier.
All insurance carriers in the Insurance Carrier setup screen
should have the option to “Use ICD10 Code” selected… and the Insurance Carrier
setup screen offers an option that allows for a bulk
selection of the “Use ICD10 Code” option all
carriers. If, for some reason, you find it necessary to use ICD-9 diagnosis
codes for services performed in October with a specific insurance carrier, the
mentioned option can be unselected for that carrier.
We will soon add a warning while
creating an electronic claim file that will alert the user of existing post-October
1 service claims containing ICD-9 diagnosis coding.
